Thank you for visiting Pulu shop! If you have any questions, please, feel free to contac us at

By ordering from you agree on following terms.


Products are sold by Pulu Design Oy (5131913-5). We sell products to legal or private persons over 18 years old. We reserve the right to change the prices or shipping costs by changing the prices to

Terms of Return

Pulu Design Oy gladly accept returns within 14 days after delivery. Items should be returned unused and in their original condition. As soon as we have received and accepted the return, we will give you a full refund by the same method you used to pay. The return shipping cost is to be taken care of by the customer.

Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you at your expense.

Please contact us by email to in advance if you want to make a return as we need to give you guidelines for packing and posting. If items break during the return delivery because they have not been packed properly, we reserve the right not to accept return.

Exception to returns are products that are made as custom orders, for example enlongered or shortened necklaces, as they are considered custom made according to the Finnish Consumer Law.

Earrings cannot be tried on through the piercing for hygienic reasons.

All possible custom and tax fees paid when ordering outside EU are not refundable by Pulu Design Oy. You can possibly claim them back from your country`s officials but unfortunately we cannot give you any more guidance with that.


Pulu Design Oy

Sammaltie 37

53920 Lappeenranta


Reclamation / Faulty or Damaged Items

In case you receive a damaged or wrong item let us know within 14 days by emailing 

We always follow the The National Board for Consumer Disputes (ARN) recommendations.

and the recommendations of the EU-commission: 


Orders are placed at by shopping cart. You will receive an order confirmation by email, which will state order reference, items ordered and the final total. By placing the order, customer agrees on current terms and conditions stated at

Prices and Payments

Prices shown on the website are in Euros and are inclusive 24% VAT.

Payments are done via Paytrail.

Paytrail receives the payment and disburses it to the merchant. Paytrail is an authorized Payment Institution.

Paytrail Plc (2552865-3)
Innova 2, Lutakonaukio 7,
40100 Jyväskylä


+358 20 718 1830

Delivery times and Terms

Orders are delivered by Postal services. Your order will be sent within the next five working days from placing the order.

In case of Force majeure, such as strikes, civil unrest or natural catastrophe, Pulu Design Oy cannot be hold responsible if cannot meet the delivery time.
We constantly update our shop to keep it updated but if we run out of a product you have ordered, we will contact you immediately. We reserve the right to cancel and refund items from your order that are out of stock.

All possible taxes and customs fees when ordered outside EU are a buyer `s responsibility. If you need more information on customs and taxes, please contact the authorities on your country.

Other Things

We are open to wholesale inquires or custom orders. 

Pulu team